1. What is World of Kurtie?
World of Kurtie is an online store offering a wide range of high-quality products at affordable prices.
2. How does shipping work?
Once you place an order, we process it within 2-5 business days. Delivery times vary depending on your location, typically ranging from 10-20 business days. You’ll receive a tracking number as soon as your order is shipped.
3. Can I track my order?
Yes! After your order is shipped, we’ll send you a tracking number and instructions to monitor your package’s journey.
4. What is your return policy?
We accept returns within 30 days of delivery for items that are unused, in their original condition, and in the original packaging. Please visit our Return Policy page for detailed information.
5. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options displayed at checkout.
7. What should I do if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue. We’ll arrange a replacement or refund.
8. Can I cancel or modify my order?
Orders can only be canceled or modified within 24 hours of purchase. After this period, we begin processing your order, and changes may not be possible.
9. How do I contact customer support?
You can reach us through:
- Email: [your email address]
-
Contact Form: Available on our website’s Contact Us page.
Our team responds to inquiries within 24-48 business hours.
10. Are your products eco-friendly?
Many of our products, especially those in the sustainability category, are eco-friendly and designed with the environment in mind. Look for the “eco-friendly” label in product descriptions for more details.